When you have a question about your law firm’s software, your business won’t pause until you get an answer. That’s why you need a support tool that’s instant, and a live chat support feature can be the perfect solution.
NextChapter is the first bankruptcy software to offer an in-app, live chat support solution. Our in-app chat is integrated into our software for attorneys, and we have a team of dedicated customer success specialists who answer your questions instantly. And we’re not talking about chatbots—you’ll be speaking to real people who are experts in all things NextChapter.
Let’s take a look at some of the main benefits of our live chat support tool.
Convenience
When you need a fast answer to a question when using NextChapter, you may not have the time to send an email or make a phone call. With the live in-app chat support feature, you can stay right in the application to ask your question.
As soon as you ask, you’ll first be presented with a few articles that may provide the help you need. These will populate right into the chat, automatically. If the articles don’t answer your question, the NextChapter team of real people will come to the rescue.
Fast response times
Just as you don’t always have the time to contact support via email or phone, you don’t have time to be put on hold or wait hours or days for an email response. You need an answer now so you can keep moving your practice forward.
With NextChapter’s chat support, you’ll get a response instantly from a professional behind on the other side of the screen.
You get an answer quickly and clearly
Not only do you need a fast response, but you need your questions answered right away and in a way that you understand. The in-app chat support tool provides a clear answer to whatever issue you’re facing.
Trained professionals
The NextChapter team behind the chat is comprised of experienced customer success specialists who are ready to help with any issue you come across. You can rest assured that these individuals are skilled in the ins and outs of the application and will listen attentively to the issue you’re having.
If you’re looking for additional support, we offer more than just the in-app chat. We also have a comprehensive NextChapter help center that gives you access to articles that explain sections of the application step-by-step. We also offer phone and email support, so you’ll never be without an avenue to reach us.
With the NextChapter chat support service, you save time and get any question you have about the software answered instantly. Learn more about all the benefits of NextChapter by signing up today.