Improve Client Communication and Save Time with NextMessage
Keep every client conversation organized by sending and managing text messages directly from NextChapter's Case Dashboard. With automated text recipes for reminders and key case milestones, NextMessage helps your firm save time and deliver a better client experience.
  • client text messaging
  • bankruptcy case management
  • automated client reminders
  • text recipes
  • case dashboard texting
NextChapter Team
Published on Jul 31, 2026

Communicate Directly Through NextChapter

With NextMessage, firms can send text messages to clients directly from the Case Dashboard. Once a client’s mobile number is added to their case, your team can begin sending and receiving messages without switching between platforms or relying on personal phone numbers.

Every conversation stays connected to the case, making it easier for your team to reference previous messages and maintain visibility into client communication. When a client replies, their response appears directly in NextChapter, helping your team stay informed and respond quickly.

Getting Started with NextMessage

Setting up NextMessage is simple:

  1. Complete the Twilio application in Account Settings > NextMessage: Client Text Notifications.
  2. Request a local phone number to your firm account settings. 
  3. Add your client’s mobile phone number to the case.
  4. Begin sending and receiving text messages directly through NextChapter 

Automate Client Reminders with Text Recipes

Keeping track of every appointment, hearing date, and important case milestone can be challenging. NextMessage helps reduce manual follow-up by allowing firms to create automated text reminders, known as Text Recipes.

Text Recipes allow firms to create reusable message templates that can be automatically sent based on important case dates and events. Instead of manually sending the same reminders repeatedly, your team can create a workflow that keeps clients informed throughout the bankruptcy process.

Examples of automated reminders may include:

  • Upcoming hearing reminders
  • Appointment confirmations
  • Filing updates
  • Requests for client action
  • Important case milestone notifications

By automating routine communication, your firm can save time while providing clients with timely updates when they need them most.

A Better Way to Stay Connected

Client expectations continue to evolve, and texting has become one of the fastest and most convenient ways to communicate. With NextMessage, bankruptcy firms can improve responsiveness, reduce repetitive tasks, and keep client communication organized, all within NextChapter.

Whether you are sending a quick update, answering a client question, or automating reminders for important case events, NextMessage helps your firm create a smoother communication experience from start to finish.

Want to See NextMessage in Action?

See how NextMessage can help your firm simplify client communication, automate reminders, and keep case-related conversations organized directly within NextChapter.

Watch our on-demand webinar, “Introduction to NextMessage,” to learn more about the features, benefits, and best practices for using NextMessage in your firm.

Watch the NextMessage webinar recording here:
https://www.crowdcast.io/c/tl1ndmh0nk75