NextChapter Features: NextMessage Client Texting
Texting is the new wave of client communication. Americans are texting more than ever. Communicate better and more efficiently with your clients with NextMessage, NextChapter’s Client Texting & Notification System.
  • texting
  • legal
  • tech
Jaime Houssami
Published on Aug 16, 2018

 

Texting is the new wave of client communication. Americans are texting more than ever. Communicate better and more efficiently with your clients with NextMessage, NextChapter’s Client Texting & Notification System Not convinced that texting is here to stay? Take a look at these statistics:

 

● On average, Americans exchange twice as many texts as they do calls (Nielsen)

● It takes the average person 90 minutes to respond to email, but only 90 seconds to respond to a text message. (CTIA)

● Text messages have a 98% open rate, while email has only a 20% open rate. (Mobile Marketing Watch)

● Text messaging has a 45% response rate, while email only has a 6% response rate. (Velocify)

 

These mind-boggling facts make it clear that texting is the best way to reach your clients. NextChapter has the solution for your law firm client communication, NextMessage: Client Texting & Notification System.

 

How Does This Texting Thing Work?

 

NextChapter will assign your firm with a local phone number based on the area code you choose. Never worry about receiving unwanted messages on your personal phone during odd hours of the night. All messages sent and received will be stored in the case dashboard for convenient access. To make sure you stay on top of things, we’ll even send you an email when a debtor replies.

 

Did Someone Say Automated?

 

While you can send personalized messages through the case dashboard, you can also send automated messages to all of your debtors by creating text recipes. In you firm settings, go ahead and create automated reminders for all of your clients based on 341 hearings and other important case dates.

 

What if My Client Doesn’t Want to Text?

 

After you send the first message to the debtor, a can-spam message will be sent along with it so you can respect your clients wishes. You can also customize text recipes on a per-case basis to determine which reminders your clients receive or unsubscribe them all together.

 

How Will This Benefit My Firm?

 

By using NextMessage to text your clients, you’ll improve your law firm’s efficiency. Some clients need an extra reminder to bring in their documents or to attend their 341 Hearing. You’ll receive the information you need faster and have happy clients with NextMessage.

 

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Interested in learning more about NextMessage? Give us a call at 888-861-7122 or email us at sales@nextchapterbk.com.